ONE Order is the concept of a single Customer Order
record, holding all data elements obtained and required for order
fulfilment across the air travel cycle - such as customer data, order
items, payment and billing information, fulfilment data and status.
One reference
One Order will result in the gradual disappearance of multiple
reservation records as well as e-ticket/EMD concepts to be replaced by a
single reference travel document.
A new standardized and expandable reference will become the single
access point for customer orders by third parties (interline partners,
distribution channels, ground handling agents and airport staff, among
others).
One process
One Order will facilitate product delivery and settlement between
airlines and their partners with one simplified and standardized order
management process.
All parties will follow a single process to service customers throughout their entire product purchase and delivery experience.
One industry
One Order will enable ‘network airlines’ and ‘low-cost carriers’ to interact and provide combined services to customers.
Through a new streamlined process, both airline communities will be
able to manage customers in a seamless and homogeneous manner despite
having different business models and operational environments.
ONE Order aims to modernize the order management process in the airline industry.
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